Mobile Banking

HSBC Internet Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, as always it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

Keeping your banking information safe and secure is of vital importance to HSBC. As demand increases for newer, faster and better ways to bank, HSBC pledges to continue its efforts to maintain the highest level of online security for its customers. However, you also play a critical role in keeping your personal information protected.

• Keep your security details confidential and do not share them with anyone
• Do not write your security details down, or store them in third party apps on your mobile device
• Always check you have the very latest version of our app
• Where possible keep your phone operating system up to date
• Where appropriate, regularly update your mobile device with anti-virus and anti-spyware software
• Avoid sharing your mobile device with others
• Use only your own device to log on to HSBC and if you have to use someone else’s device, ensure it is secure and that you log off completely
• Whenever you install any app, make sure you understand what it is going to do with your device’s features and with your personal information before you give it permission to be installed. Do not leave your device unattended after logging on
• Always log off when you are finished with mobile banking
• Ensure your device is set up to automatically password/passcode lock itself after a brief period of inactivity
• Use only trusted Wi-Fi connections
• Do not use a jailbroken Apple^® iPhone^® or rooted Android™ phone as jailbreaking and rooting both remove important security features
• Only install applications on your device from trusted app stores: App Store^® and Google Play™

The HSBC Mobile Banking app is available in numerous countries – some app permissions, although requested, may not be used in your country.

For the HSBC Mobile Banking app to work on your iPhone, iPad or iPod touch you can choose whether to accept or reject any of the following permissions:

• Push notification - this request allows HSBC to send push notifications to your device. We currently do not offer push notifications in all countries.
• Current location:
  • the find HSBC Branch/ATM feature can use your location to find Branches or ATMs near you. Your location information is only used temporarily by the app and is not stored on our systems or within the app on your device.
• Contacts - this allows the app to access your contacts so that you can make a payment to people in your address book using their phone number. This feature only applies to customers who activate Paym in the UK or INTERAC e-Transfer in Canada. For all other customers the app does not access your contacts.

The Android Operating System requires you to accept all of these permissions regardless of whether or not you use these features within the HSBC Banking app:

• Location - the find HSBC Branch/ATM feature can use your location to find Branches or ATMs near you. Your location information is only used temporarily by the app and is not stored on our systems or within the app on your device.
• Phone:
  • this allows the app to access your contacts so that you can make a payment to people in your address book using their phone number. This feature only applies to customers who activate Paym in the UK or INTERAC e-Transfer in Canada. For all other customers the app does not access your contacts.
  • when this request is made, Android also requests permission to access your call log. However, the HSBC Mobile Banking app does not require your call log information; it does not access, use or store any of this information.
• Photo/Media/Files – this gives the app access to save files onto your device. This lets you store documents, for example loan agreements. This feature is not available in all countries.
• Device ID & Call information:
  • this allows the app to read the phone's status and identity for security and verification purposes.
  • to dial HSBC directly from within the app.
• Wi-Fi Connection information - this gives the app full network access, and allows it to view Wi-Fi and network connections. The app uses these to check your connection so it can access HSBC's systems.
• Network communication - this allows the app to control Near-Field Communications which is required for Mobile Payments (we do not access any of this information in the UK).
• Device controls - this allows the app to take pictures, videos, and control vibration. This enables banking features such as remote cheque deposit (not currently available in all countries)
• System tools - this is used so that the app can securely close itself, protecting your confidential information.
• Draw over other apps - this allows the app to remain open in the background and provide alerts to you.

In certain countries, you can now make payments to people through your address book. When we enable this feature, Android requests permission to access not only your contact list, but your call log also. HSBC Mobile Banking does not require your call log information and, even though Android makes this request, we do not access, use or store any information about your call log.

You may have entered your password incorrectly which means the app has generated an invalid security code. Please check this and re-enter if necessary. If you are still unable to logon, please check the time and date on your phone is correct, as otherwise an invalid Security Code will be generated.

• iOS 12.0 or later
• Android 6.0 and later.

HSBC Mobile Banking is now optimised for Apple iPad. The app can be used on Android tablets. However, it is not fully optimised for all devices.

There are no fees to download or use the HSBC Mobile Banking app. Data charges from your mobile service provider may apply. HSBC is not responsible for these charges.

This app can be used in many countries. When using this app abroad please be aware that you will be responsible for complying with laws in the countries you travel to. Your network provider's charges may be higher than usual when abroad and HSBC is not responsible for these charges. We recommend that you check your roaming coverage and charges prior to travel.

HSBC offers mobile banking in many countries. If you have accounts with HSBC in other countries, you can use the country selector tool within the app to determine if mobile banking is offered in each country where you bank. If available, you will be able to access your HSBC accounts in that country.

The app may be withdrawn at any time by Apple, Blackberry, Google™, Microsoft® or HSBC. If the app is withdrawn, we will do our best to notify you. We may update the app at any time and you may be required to download the updated app to continue using HSBC Mobile Banking.

Log on credentials cannot be changed from inside the app. Please refer to your local country website for more information.

If you cancel your Personal Internet Banking service, you will no longer be able to access your accounts through the HSBC Mobile Banking app. If you have not registered for Personal Internet Banking, please visit HSBC and navigate to the country where your account is held to register.

Closing your app or switching off your phone will not necessarily log you off. As with Internet Banking we recommend that you always click the Log Off button from inside the app.

A device that has been jailbroken or rooted may be less secure and we advise you not to use HSBC Mobile Banking on such a device. If the app detects a device has been modified in this way then you may see a warning and, depending on which country you have your HSBC accounts in, it may prevent you accessing your accounts on the modified device.